Privacy Policy
This Privacy Policy explains how Nexar Patrimance collects, uses, stores and protects your personal data, and the choices you have about it.
1. Who we are
Nexar Patrimance is the data controller responsible for your personal data. Our registered address is High Holborn 113, EC4N 7BJ London, United Kingdom. You can contact us at [email protected]. This policy applies to visitors to our website and to users of our Services, and is written to comply with the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018.
2. Personal data we collect
- Identity and contact data, such as your name, email address and telephone number, where you provide them.
- Account data, such as login details, preferences and settings.
- Usage data, such as pages viewed, features used, device type, browser and approximate location derived from IP address.
- Technical data, collected through cookies and similar technologies as described in section 7.
- Communications data, including messages you send to our support team.
We do not knowingly collect personal data from anyone under 18. We ask you not to submit sensitive personal data, such as health or religious information, through the Services.
3. How we use your data
We use your personal data only where we have a lawful basis to do so. These include:
- Contract: to create and manage your Account and provide the Services you request.
- Legal obligation: to meet our anti-money laundering, tax and record-keeping duties.
- Legitimate interests: to secure and improve the Services, prevent fraud and analyse aggregated usage.
- Consent: to send marketing communications where you have opted in. You may withdraw consent at any time.
4. Sharing your data
We do not sell your personal data. We may share it with trusted service providers who process data on our behalf, such as hosting, analytics, payment and customer support providers, under written contracts that require appropriate safeguards. We may also disclose data where required by law, by a court or by a competent regulator, or to protect our rights and the rights of others.
5. International transfers
Some of our service providers may process data outside the United Kingdom. Where this happens, we ensure that an appropriate safeguard is in place, such as an adequacy regulation, the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
6. Retention
We keep personal data only for as long as necessary for the purposes described in this policy. Account data is generally retained for the life of your Account and for a further period required by law or to resolve disputes. Support communications are kept for a limited period, after which they are deleted or anonymised.
7. Cookies and similar technologies
We use strictly necessary cookies to operate the website and may use analytics cookies to understand how it is used. Where required, we will ask for your consent before setting non-essential cookies. You can control cookies through your browser settings, although disabling some cookies may affect how the Services function.
8. Security
We apply technical and organisational measures designed to protect personal data against unauthorised access, loss or alteration. These include encryption in transit, access controls and regular reviews of our systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please use a strong, unique password and keep it confidential.
9. Your rights
Under UK data protection law you have the right to:
- access the personal data we hold about you;
- request correction of inaccurate or incomplete data;
- request erasure in certain circumstances;
- restrict or object to certain processing;
- request data portability;
- withdraw consent at any time, where processing is based on consent.
To exercise these rights, contact us at the details above. We will normally respond within one month. We may need to verify your identity before acting on a request.
10. Automated decision-making
Our AI Tools analyse market data to generate informational outputs. They do not make legally binding decisions about you, and we do not use them to make decisions with similar significant effects on your personal data without appropriate safeguards and, where required, your explicit consent.
11. Complaints
If you have a concern about how we handle your data, please contact us first so we can try to resolve it. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by writing to Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
12. Changes to this policy
We may update this Privacy Policy from time to time. The revised version will be published on this page with an updated "last updated" date. For material changes, we will notify you through the Services or by email.
13. Contact us
For privacy questions, email [email protected] or write to Nexar Patrimance, High Holborn 113, EC4N 7BJ London, GB.